ANTONY JEYANTH S
Operation Executive
Profile summary
Dedicated professional with over 10 years of experience in hospital and hotel administration, team leadership, patient services, and facility management. Proven ability to oversee clinical and non-clinical operations, manage staff performance, resolve patient concerns, and implement effective policies to ensure seamless workflows and high service standards. Skilled in coordinating multidisciplinary teams and enhancing patient satisfaction through efficient administrative processes.
Career highlights
Over 25 years of experience in healthcare and hospitality operations. Proven ability to manage teams, improve service quality, and ensure smooth daily operations. Skilled in hospital and hotel administration, patient services, and staff coordination. Strong communication, leadership, and problem-solving skills. Proficient in Kranium HMS, Hotel HMS, and EPBAX systems.: Over 25 years of professional experience in healthcare, hospitality, and operations management, with a proven record of leading multidisciplinary teams and ensuring exceptional service delivery. 5 years as Night Supervisor at Vihaa Multi Specialty Hospital, successfully managing both medical and non-medical operations, improving patient satisfaction, and implementing efficient administrative policies. Strong background in hospitality management, serving as Duty Manager at Bungalow8 Hotel & Resorts and Front Office Executive at several leading hotels, ensuring smooth guest relations, service quality, and operational excellence. Expert in people and process management, including staff training, performance monitoring, and cross-department coordination to achieve organizational objectives. Experience in business development and property management with Sherleen Properties, handling domestic and commercial real estate transactions. Technical and systems knowledge in hospital (Kranium HMS) and hotel (HMS) management software, as well as EPBAX communication systems. Recognized for excellent communication, decision-making, and leadership skills, fostering teamwork and continuous improvement across operations. Would you like me to tailor this section for a healthcare-focused resume, a hospitality-focused resume, or keep it balanced between both fields?
Key skills
Professional experience
• Supervise daily administrative operations • Answer queries from doctors, nurses and healthcare staffs • Resolve potential issues with patients • Monitor administrative Medical and Non-Medical staff's performance • Develop and implement effective policies for all operational procedures • Co-ordinate and organize appointments and meetings • Train new employees
- Supervise daily administrative operations
- Answer queries from doctors, nurses and healthcare staffs
- Resolve potential issues with patients
- Monitor administrative Medical and Non-Medical staff's performance
- Develop and implement effective policies for all operational procedures
• Oversee personnel including receptionists, kitchen staff, and office employees • Monitor employee performance and conduct regular evaluations to help improve customer service. • Collect payments and maintain records of budgets, funds, and expenses. • Resolve issues regarding hotel services, amenities, and policies. • Organize activities and assign responsibilities to employees to ensure productivity. • Create and apply a marketing strategy to promote the hotel's services and amenities. • Coordinate with external parties including suppliers, travel agencies, and conference planners. • Suggest and implement new ideas • Build and maintain strong relationships with visitors and clients • Prepare and manage schedules and shifts
- Oversee personnel including receptionists, kitchen staff, and office employees
- Monitor employee performance and conduct regular evaluations to help improve customer service.
- Collect payments and maintain records of budgets, funds, and expenses.
- Resolve issues regarding hotel services, amenities, and policies.
- Organize activities and assign responsibilities to employees to ensure productivity.
Domestic and Commercial-Buy/Sale/Rent
• Coordinates assigned Branch and Off-Site ATM machines to provide maximum availability and functionality and meet business objectives. Primary operational and support function for the ATMs in assigned territory. • Dispatches technicians to troubleshoot and repair out-of-order equipment. • Analysis service problems and guides technicians in methods of problem resolution. • Administers a schedule for routine preventive maintenance • Coordinated for Vendor Payment
- Coordinates assigned Branch and Off-Site ATM machines to provide maximum availability and functionality and meet business objectives. Primary operational and support function for the ATMs in assigned territory.
- Dispatches technicians to troubleshoot and repair out-of-order equipment.
- Analysis service problems and guides technicians in methods of problem resolution.
- Administers a schedule for routine preventive maintenance
• Responsible for the running of the front desk by hiring and training all front desk agents and leading by example • Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines • Assist in the development and monitoring of the budget to provide top quality customer service • Schedule the front office staff and supervise workload during shifts • Act as liaison between the General Manager and staff • Resolves guest related problems quickly, efficiently and courteously. • Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel. • Checks cashiers in and out and verifies banks and deposit at the end of each shift • Generating new ideas for customer incentives and accommodation or business packages and other sales and marketing duties. • Uphold the hotels' commitment to hospitality
- Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Assist in the development and monitoring of the budget to provide top quality customer service
- Schedule the front office staff and supervise workload during shifts
- Act as liaison between the General Manager and staff
• Welcome guests upon their arrival and assign rooms [ • Register guests collecting necessary information (like contact details and exact dates of their stay) • Perform all check-in and check-out tasks • Inform customers about payment methods and verify their credit card data • Provide information about our hotel, available rooms, rates and amenities • Respond to clients' complaints in a timely and professional manner. • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests • Upsell additional facilities and services, when appropriate • Maintain updated records of bookings and payments
- Welcome guests upon their arrival and assign rooms [
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Provide information about our hotel, available rooms, rates and amenities
• Review arrival lists to welcome guests • Attend to special guests (e.g. VIPs) and answer their inquiries • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) • Provide information about amenities, area and venues and promote services • Anticipate guest needs and build rapport with customers • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) • Address customer complaints and escalate to Guest Relations Manager when needed • Record information in the logbook daily • Ensure compliance with health and quality standards
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
• Answer the phone at the front desk to respond to current and prospective guests' needs • Book reservations for individuals, families and groups as required • Greet walk-in guests and guests with reservations when they arrive at the front desk • Schedule special services, such as spa treatments, when guests inquire • Refer guests to local amenities and venues • Communicate guests' requests and complaints to the appropriate department
- Answer the phone at the front desk to respond to current and prospective guests' needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Schedule special services, such as spa treatments, when guests inquire
- Refer guests to local amenities and venues
• Keeping menus clean and presenting them to customers.
- Keeping menus clean and presenting them to customers.
Education
By Department of PROFESSIONAL QUALIFICATION (A Statutory Body of Government of India)